Terms and Conditions

When booking an appointment at Elucell™ you agree to the following Terms and Conditions.


Cancellation Policy  

Your appointments and well-being are very important to us. We understand that sometimes due to unforeseen circumstances you may not be able to attend your appointment. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours of notice.

You will receive an email and SMS reminder 48 hours prior to your scheduled appointment.

Our Policy:

  • As we are heavily booked, we require at least 24 hours’ notice for an appointment cancellation or reschedule.
  • If you cancel or reschedule within 24 hours of your appointment, or fail to attend a booked appointment, we reserve the right to retain your deposit.
  • If you are an existing pre-paid client and fail to provide 24 hours notice, this will result in the forfeit of one prepaid appointment. You agree to be bound by these conditions by purchasing pre-paid treatments.
  • If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your appointment for another time that is convenient to you.
  • If your appointment is scheduled less than 24 hours before your appointment time, a cancellation fee will apply if you cancel your appointment.
  • Repeated cancellations without adequate notice may result in dismissal from the clinic.

Please arrive 10 minutes prior to your scheduled appointment time. This will allow us to check your forms and ensure a full appointment for you within the time allotted.


Results Disclaimer

As with all aesthetic procedures the goal should be for improvement not perfection.

Every human body is unique and may react differently to treatment. No guarantee can be made for individual results.

Any testimonials and examples within our marketing materials, including but not limited to ‘before and after’ photographs, are not to be taken as a guarantee that you will achieve the same or similar results.


Prices and Refunds

All prices for Elucell™ products and services are in Australian Dollars (AUD) and all prices include GST unless indicated otherwise.

Please be certain of the services you are purchasing. Whatever the outcome of your treatment, it is important to note that the service has been provided and therefore it is not possible for Elucell™ to refund treatment fees. Elucell™ will make every reasonable effort to achieve the desired aesthetic outcome the patient requests, however no guarantee can be made for individual results.

The fee for pre-paid packages is non-refundable in part or whole, including in an event circumstances change, a client is unable to attend or opts to discontinue.

If you are unhappy with any aspect of the service or treatment you have received, please bring it to the immediate attention of your treating nurse or the Clinic Manager.

Treatments are not transferable to other individuals or clinics.

Some treatments may require purchasing of additional products and/or treatments to obtain optimum results.


Payment at Time of Service

Fees are due and payable in full at time of the appointment.

Elucell™ accepts AfterPay, cash, debit card and all major credit cards including Visa, MasterCard and American Express. Prices are subject to change without notice.

Payments made by credit card will incur the current credit card surcharge at time of payment.

Online payments may be managed by an external third-party provider such as AfterPay. You acknowledge and agree that we are not responsible for your use of third-party providers and that all third-party providers have their own terms and conditions of use that are independent of these Terms.

We reserve the right to suspend or terminate any service or product, at our discretion, if payment is defaulted or not received in any way.


Suitability for Treatment  

PRP (Platelet Rich Plasma) Treatments

Before determining if you are suitable for the procedure and proceeding with treatment, our treating nurses must take a detailed history, examine the treatment area and have a discussion with you, to assess whether they are comfortable treating you.

ONDA Coolwaves Body Sculpting Treatments

You will be required to complete a mandatory online assessment when you book an initial consultation. The online form must be completed and submitted at least 24 hours prior to your appointment.

Your information will be reviewed by our supervising medical doctors prior to your initial consultation, to determine if you are eligible for treatment.


Medications / Change in Medical History

In order for us to provide you with a great service it is fundamental that you provide all information requested when completing consent forms advising us of any factors that might affect your treatments.

It is your responsibility to inform us of any changes to your medical information.


PRP Hair Treatment Money Back Guarantee

We are confident that our assessment of your individual prognosis to grow your hair will provide you with the results that you are looking for. Our scientifically proven treatments consistently achieve the results which we advertise.

This is why we offer a 100% Money Back Guarantee on our PRP Hair Loss Injection Treatments to eligible patients. We will advise you if you are a Patient who is a suitable candidate for our 100% Money Back Guarantee.

If you are suitable to receive a full 100% refund you must agree to and undertake all of the following in order to be eligible:

  • You must allow us to take before and after photos of your hair at such times as we consider appropriate
  • We may take before and after images with our Trichoscan (magnified image of the hair follicles) as and when we consider appropriate
  • You must complete 10 treatments as and when scheduled by us (usually 3-4 weeks apart)
  • At all times you must follow the aftercare routines recommended by us (Use Copper Peptide Serum AM and PM)
  • Client consents to using Minoxidil if hair loss > iii or IV on Hamilton-Norwood Patterned Hair Loss Scale.
  • Unless medically necessary you shall not take Aspirin, Ibuprofen or Nurofen daily
  • If you are a smoker, you shall not smoke more than 3 cigarettes per day
  • You will not consume more than 14 standard drinks in one week OR more than 9 standard drinks in one sitting

A failure by you to adhere and or comply with any one of the above conditions will significantly impact on the capacity to regrow your hair. You understand and agree that the photos and Trichoscan images that we take will show the progress that your hair growth makes during your Treatments. We will explain to you the amount of hair growth that you can expect from our treatments in advance. You will not be eligible for a refund if we achieve the amount of hair regrowth that we advise you in advance. It is also imperative that you complete all schedules treatments and do not damage the process of hair regrowth by undertaking the other activities listed.

If you are an eligible candidate for the 100% Money Back Guarantee you will be required to sign a formal declaration.